Home Credit Now Offers 24/7 Customer Service
True
to its commitment to providing Filipino consumers excellent customer service
experience, the country’s leading consumer finance company Home Credit
Philippines has officially made its customer service available 24/7.
HCPH
is the first non-bank financial institution in the Philippines to make its
customer support available round-the-clock, allowing its existing and potential
customers receive 24/7 support for their concerns and other service inquiries. This
is the latest among many developments that HCPH has implemented to ensure
customers’ easy access to its various digital touchpoints.
“We
at Home Credit Philippines are proud to provide our Filipino consumers with a
seamless customer experience by making our customer support available day and
night. Being the first local non-bank financial company to offer
round-the-clock customer service, we at Home Credit are confident that we’ll be
able to address our customers’ service concerns in the most convenient and
efficient way possible and, at the same time, further strengthen our
relationship with them,” shares HCPH’s Head of
Operations, Pratim Bhattacharya.
With this initiative, HCPH’s customers
will now be able to send their concerns and questions any time of the day,
including during graveyard hours. This,
in turn, will enable HCPH to learn about customers’ needs faster and resolve
concerns in product and cash loans, payment status, account balance, product
availability, partner brands, retail stores, gift payments, among others.
Running
on multiple touchpoints, this new 24/7 service allows customers to seek
assistance from a customer service representative about their concerns by
sending a message through the official Facebook and Twitter accounts of HCPH.
Customers
who are browsing HCPH’s official website may click the “Chat with Us” icon at
the lower right side of the website to send in their queries. While for those
customers who prefer to coordinate via email, they may send their concerns to info@homecredit.ph. More details are found on the “Contact
Us” page of HCPH’s website.
To
know more about the latest updates from Home Credit Philippines, visit their
official website www.homecredit.ph. You may also follow them on
their official Facebook, Instagram, and TikTok accounts. Customers are
encouraged to download the My Home
Credit app on
Google Play to learn more about the latest promos and see what’s new in the
Marketplace.
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