From 99.9% app reliability to 24/7 customer support: Here’s what Salmon promises its customers

Managing money shouldn’t be stressful. That’s the thinking behind Salmon’s latest ad series, which highlights three things customers can expect from the brand: dependable availability, always-on support and built-in security. The videos show what reliable finance looks like day to day: a reliable app, 24/7 support and extra layers of protection.

Through Salmon Finance Inc., Filipinos, including those with limited traditional credit histories, can access a revolving credit line, in-store loans and motorcycle financing. Through Salmon Bank (Rural Bank) Inc., customers can also save with products that offer competitive rates.
Those products come with a platform designed to make everyday transactions feel easier.

Dependable availability: your money, when you need it
Salmon maintains 99.9% uptime on its app, so you can check your account and make payments without waiting for the app to come back online, even on paydays.

You have multiple payment options at the counter or checkout when you pay with your Salmon Credit Line. You can pay through QR Ph, your Salmon Card or a virtual card.

Banking in person just got more flexible too. Salmon Bank has begun extending branch hours until 8 p.m., Monday to Friday, starting with its Sta. Rosa branch – making it easier to drop by after work.

Always-on support: a real person, any time
Salmon pairs its automated support platform with human customer service agents available 24 hours a day, seven days a week through in-app chat. You can also seek account assistance by phone or email.

If something goes wrong with your account late at night or on a holiday, you don’t have to wait for office hours to talk to a real person. 

Built-in security: protection beyond a one-time password
Salmon uses multiple layers of security to help protect your account and reduce the risk of fraud:

• Extra checks for higher-risk transactions. Facial verification and in-app confirmation add another layer of protection for sensitive transactions. 
• Alerts for potentially harmful apps. Salmon detects potentially malicious apps that have gained a dangerous level of control on your device. If necessary, it also temporarily limits sensitive account activity to help keep you protected.
• Single-use virtual cards. Each payment with a single-use Salmon Credit Line virtual card uses new card details, keeping your shopping experience safer.

Salmon wants to make managing your money feel good, with an app that works when you need it, a person to talk to when you have an account problem, and protection that runs in the background. Whether you’re borrowing, saving or just paying for everyday needs, those three promises are meant to give you confidence in every transaction. For more information, visit https://salmon.ph/.