Federal Express Corporation, one of the
world’s largest express transportation companies, has launched its innovative
FedEx Surround®, an intelligent solution for monitoring and intervention
designed to elevate logistics and supply chain management by enhancing control
and visibility of shipments for customers in the Philippines. This solution is
also available for customers in Australia, Japan, Malaysia, New Zealand,
Singapore, Taiwan and Hong Kong SAR, and will soon be rolled out to other APAC
markets.
The FedEx Surround®
monitoring and intervention tools integrate seamlessly with the company’s
existing transportation network, enhancing its robust suite of shipping and
tracking solutions. With three levels of service for customers to choose from that
comprise of Select, Preferred and
Premium, the tools support a wide range of industries including healthcare,
aerospace, high-tech, providing critical updates and interventions that ensure
the integrity and timely delivery of sensitive shipments.
With the FedEx
Surround® monitoring and intervention suite, FedEx provides three key benefits
to its customers:
Flexibility and Control - Surround® dashboard provides near real-time global
visibility and predictive analytics using AI and SenseAware ID.
Greater Value
- Special handling code enhances operational capability, enabling prioritized
boarding and handling, cold chain support and in- and out-of-network
intervention.
Peace of Mind
- 24x7 expert support ensures proactive monitoring and intervention with
dedicated teams at hubs, ramps, and stations, including customized reporting
for customers.
“The Philippine market is becoming
increasingly complex and interconnected but we are dedicated to helping local
businesses navigate these challenges with our advanced logistics and digital
solutions," said Maribeth Espinosa, managing director of FedEx
Philippines. “With the launch of FedEx Surround®, we are providing Filipino businesses
with greater visibility and control over their shipments, ensuring faster and more
reliable deliveries, regardless of global supply chain challenges.”
The FedEx Surround®
monitoring and intervention solution utilizes advanced sensor technology
including SenseAware ID with near real-time data analytics to provide
continuous monitoring and proactive interventions for shipments worldwide.
SenseAware ID uses a lightweight, compact sensor that transmits precise package
location data every two seconds via Bluetooth Low Energy (BLE) to WiFi access
points or established gateway devices throughout the FedEx network. Packages
equipped with the SenseAware ID sensor are tracked hundreds of times versus
dozens of times with traditional package scanning protocols, which provides an
unprecedented amount of real-time data about the location of the shipment.
FedEx has a strong
commitment to innovation demonstrated by the strategic use of AI and machine
learning technologies within the FedEx Surround® system. These technologies
predict potential disruptions in the shipping process, allowing FedEx and its
customers to swiftly make informed decisions. Additionally, FedEx offers a
comprehensive suite of smart digital tools including FedEx Ship Manager™, FedEx Delivery Manager, and FedEx Import Tool to
make shipping simpler and more efficient for customers.
For more information on
FedEx Surround® monitoring and intervention, and other innovations, please
visit fedex.com.
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