FedEx Philippines is a proud advocate of
our inclusive culture, and nowhere is this more evident than in the journeys of
its remarkable women leaders.
These leaders -- Maribeth Espinosa,
Jenieryll Jomarie Mangalindan, Anne Marie Liwag-Inawat, and Maria Isabel
Novero-Benitez -- illustrate how the company’s "People-Service-Profit"
(PSP) philosophy, including its focus on equal opportunity for all, empowers
employees to excel, regardless of gender, background, or role.
These shared stories attest to the
positive transformation that occurs when organizations provide opportunities
for everyone to thrive.
Leadership Without Limits
 |
| Maribeth Espinosa, FedEx Philippines Managing Director |
With a background in chemistry, Maribeth
Espinosa, Managing Director of FedEx Philippines, began her career as a
Dangerous Goods agent and steadily rose through the ranks—driven by skill,
teamwork, and an unshakable commitment to growth.
“I’m not a female leader. I’m a leader.
Nothing more, nothing less,” she asserts.
Maribeth credits much of her success to
the FedEx People-Service-Profit (PSP) philosophy, which underscores the belief
that when employees are valued and supported, they perform at their best.
“FedEx policies and programs create a
culture where employees feel safe, respected, and empowered,” she says,
reinforcing the importance of equity in the workplace. Through this philosophy,
she not only makes strategic decisions but also cultivates future leaders
through mentorship, ensuring that every team member has the opportunity to spread
their wings and create an impact.
Growth Through a People-First Culture
 |
| Jenieryll Jomarie Mangalindan, FedEx Philippines Senior Manager of Operations |
Jenieryll Jomarie Mangalindan, Senior
Manager of Operations, exemplifies adaptability and a desire for professional
development. Starting as an accountant, she found her calling in operations.
Her transition to a role outside her original field was made possible by the FedEx
culture which promotes inclusivity and personal growth. Jomarie manages a team
of over 200 people, finding strength in diversity.
“A culturally competent and inclusive
workplace is one where team members bring their authentic selves to work with
great confidence,” she explains.
Jomarie’s leadership style revolves
around effective project management, which she believes is enriched by
diversity. “Each team member brings unique strengths to the table, enabling us
to achieve operational excellence together,” she says, underscoring how the
company’s inclusive environment paves the way for innovation and efficiency.
Leading with Skill and Integrity
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| Anne Marie Liwag-Inawat, FedEx Philippines Senior Manager for Sales |
Anne Marie Liwag-Inawat's journey from
accounting to Senior Manager of Sales exemplifies the company’s commitment to
fostering a culture where desire for growth is nurtured and enabled.
“Growth and professional development at
FedEx are never about gender -- it’s about skills, competency, and a
willingness to learn,” she says.
For Anne, mentoring isn’t just part of
her leadership—it’s the foundation of it. Her “Three-Question Rule” instills
accountability and fosters a culture of self-driven growth, all within a framework
of strong support. Under this approach, team members can seek her guidance on
the same topic up to three times. After that, they are encouraged to trust
their own knowledge and problem-solving abilities to find a solution. This method doesn’t just build confidence—it
cultivates resilience and independent thinking, empowering Anne’s team to take
ownership of their roles.
Anne emphasizes the importance of
setting a purposeful path for success, such as having a five-year plan or a
goal to master a new skill. “It’s about making conscious choices, being
decisive, and taking ownership of your career,” she advises, illustrating how
FedEx’s culture supports individual ambition and nurtures self-driven growth.
Empathy and Excellence in Customer
Service
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| Maria Isabel Novero-Benitez, FedEx Philippines Senior Manager for Customer Experience Operations |
With a career spanning over two decades
in the logistics industry, Maria Isabel Novero-Benitez has established herself
as a stalwart, creative, and adept planner. In her role as Senior Manager for
Customer Experience Operations, she leads with empathy, a value central to
FedEx Purple Promise of making every FedEx experience outstanding.
She emphasizes how understanding and
valuing different perspectives strengthen both employee satisfaction and
customer relationships. “We don’t discriminate based on race, gender, religion,
disability, or any other protected status - we look at their skillset, what
they can contribute and how they can help in fulfilling our Purple Promise.
Making sure that our people feel how much they matter inspires them, and
inspired employees do better at their jobs,” she explains.
Through data-driven insights and a
commitment to continuous improvement, Isabel ensures her team anticipates and
meets customer needs while fostering an inclusive work environment, driving her
team up for success. For her, success goes beyond achieving goals; it involves
finding fulfillment in the journey and respecting the unique perspectives of everyone.
Building a Legacy
The stories of these women leaders are
about actively shaping a more inclusive future for the entire logistics
industry.
FedEx initiatives supporting career opportunities
for all continue to empower its employees to achieve unprecedented heights.
Learn more about
FedEx Philippines here.
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